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Setup guide

Set up PingPaid in one sitting.

PingPaid's setup screen in WordPress walks you through every step with direct links. Here's what to expect, so you can have everything ready.

Use a computer for setup. Gmail filters can't be created in the Gmail phone app.
Use a Gmail address just for store payments. Interac sends deposit emails to the one email on your bank's Interac profile. If that profile also gets personal e-Transfers, those will be forwarded too. A business account with its own Gmail keeps them apart.

Before you start

  • A WooCommerce store priced in Canadian dollars, on WordPress 6.4+, WooCommerce 8.5+ and PHP 7.4+.
  • A Gmail or Google Workspace address that your bank uses for Interac e-Transfer®.
  • Interac Autodeposit turned on for that address in your online banking.

The steps

  1. Install and activate PingPaid

    Download PingPaid Premium from your account. In WordPress, go to Plugins → Add New → Upload Plugin, choose the zip, click Install Now, then Activate. Setup opens on its own.

  2. Enter your payment inbox

    Type the Gmail address registered for Interac Autodeposit. That's where your customers will send their e-Transfers.

  3. Connect to PingPaid

    PingPaid gives your store its own private forwarding address. Your 30-day free trial starts here.

  4. Forward Interac's emails from Gmail

    Setup shows three short tasks, each with a button that opens the right Gmail page:

    1. In Gmail Settings → Forwarding and POP/IMAP, click Add a forwarding address and paste your PingPaid address.
    2. Click Confirm forwarding in setup. It opens Google's confirmation page; no sign-in or account access is needed. Leave "Disable forwarding" selected.
    3. Create a filter for emails from payments.interac.ca that forwards them to your PingPaid address. Only Interac's emails are forwarded; nothing else leaves your inbox.

  5. Send yourself a $1 test

    Send $1 by Interac e-Transfer to your payment inbox from any bank account. When setup turns green, everything works together: your bank, Autodeposit, the Gmail filter and PingPaid.

If the test doesn't arrive

  • Is Autodeposit turned on for the payment inbox at your bank?
  • Does the forwarding address in Gmail show as confirmed?
  • Is there a filter from payments.interac.ca that forwards to it?
  • Filters only act on new emails, so send another $1 after fixing anything.

Still stuck? Contact support and tell us your store's address.