Does PingPaid hold or move my money?
No. Interac e-Transfer® payments go from your customer's bank straight to yours. PingPaid only reads Interac's deposit email so it can update the order.
Do you need my email password?
No. PingPaid never signs in to your inbox. You set up a Gmail filter that forwards only Interac's emails to your private PingPaid address, and you can remove it any time.
Which banks work?
Any Canadian bank that offers Interac e-Transfer with Autodeposit for your account. Your customer's bank doesn't matter.
My customer's bank has no message box.
They can paste the Interac reference number on their payment page instead, and the order is matched the same way. The page shows where to find it.
What if a customer sends the wrong amount?
If they send less, it's recorded against the order and they're asked for the rest. The order is confirmed when the e-Transfers add up to exactly the total. If they send more, it waits for you to refund the extra; overpayments are never applied automatically.
What if something doesn't match?
It waits in your review list with the likely order suggested. One click confirms it.
Will my personal e-Transfers be read?
Interac sends deposit emails to the one email on your bank's Interac profile. If that profile also receives personal e-Transfers, their deposit emails look the same and will be forwarded too. They show up in your review list, where you can dismiss them. We recommend an Interac profile used only for your store. See our privacy policy.
Do I need Gmail?
Yes, Gmail or Google Workspace, for now. When Gmail forwards Interac's emails, Interac's digital signature stays intact, so we can check it. Outlook's forwarding breaks the signature, and we haven't confirmed other email services yet.
Is it available in French?
Coming soon. For now PingPaid reads English Interac emails.
What happens after the free trial?
Subscribe to keep orders confirming automatically. If you don't, nothing breaks: e-Transfer still works at checkout, and orders just need to be confirmed by hand.
Can I cancel?
Yes, any time from your account. PingPaid keeps working until the end of the year you've paid for.
Does it work with the block checkout and HPOS?
Yes. PingPaid works with the WooCommerce block checkout, the classic checkout and High-Performance Order Storage.